Lead the strategy
Own the outcome
We're hiring an Account Director (Senior Account Manager) to lead a portfolio of ambitious Kiwi business owners.
Remote, ideally based in Auckland, Waikato or Bay of Plenty.
$90k base plus bonuses, earn up to $120k.
Is this you?
A senior account manager or account director with 5+ years in agency account management?
Stuck on one or two big accounts, a few layers from the person whose money you're spending?
Strategy-led and client-facing, the one who walks into the meeting with the plan?
Ready for a role where your title and pay reflect what you deliver?
Lead something.
Don't just manage it.
We have more good clients than senior people to lead them. That's a good problem, and it's your opportunity.
We need an Account Director to own a portfolio of clients: the relationship, the strategy and the standard of the work, so Dimple can keep growing without dropping the quality our clients stay for.
Our clients are the owners. It's their money, so they're engaged, they decide fast, and they're genuinely great people. We're picky about that. You set the direction, and our ads, SEO, web and content specialists build it.
What you get:
What you'll own
Yes, you'll lead client relationships. But you can't account-manage your way out of a business with the wrong offer or a leaky website. We need someone who looks at the whole business, not just the monthly report.
Own the relationship and strategy for a portfolio of retainer clients: monthly performance conversations, quarterly strategic reviews and the plan for what's next.
Diagnose what's actually holding a client back, whether that's ads, SEO, the website, the offer or follow-up, and brief our specialists to fix it.
Be the trusted voice clients rely on, including when the news isn't what they want to hear.
Turn every client call into clear actions, and hold the team to the standard our clients stay for.
Spot risk early, re-scope before term end, and propose growth that genuinely helps the client.
Sharpen our account management playbook as you use it, and help build the system Dimple scales on.
Who you are
You own the outcome. When results are great, you own it. When they're not, you own that too, and you come with a plan.
You've done the time. 5+ years in agency account management, with time at senior account manager or account director level.
You're strategy-led and client-facing. You shape the plan; you don't need to build it.
You speak the channels. Fluent enough in Google Ads, SEO, Meta and websites to challenge a specialist and explain results to a busy owner.
You keep and grow clients, not just service them.
You're organised by habit. Excited by AI tools, and you live in a task system.
You're NZ-based with the right to work here.
How to apply: complete the short application form and record a quick Loom video walking us through your answers. It takes about 15 minutes all up. No Loom, no review. We read every application, and if you're a fit you'll hear from us within three working days.
Why clients stay with us
Our retainer clients stay for over two years on average. Here's what they say about working with the team you'd be leading.
Your questions, answered
Is it really remote?
Yes. You'll work remotely, with regular in-person days with the team. That's why we'd ideally like you based in Auckland, Waikato or Bay of Plenty, so getting together is easy.
How does the pay and bonus work?
The base salary is $90,000, with bonuses on top that let you earn up to $120,000, plus 3% KiwiSaver. Bonuses are tied to the results you're responsible for, like keeping and growing your client portfolio. We'll walk you through the full structure in your first conversation.
What tools will I use?
ClickUp for tasks and time tracking, Google Workspace, and the platforms our clients run on: Google Ads, GA4, Search Console, Meta and their websites. We're AI-first, so you'll use AI tools every day to cut admin and sharpen your thinking.
What does the hiring process look like?
Apply with the form and a short Loom video. We review every application and aim to reply within three working days. From there: a 20-minute phone screen, a practical task based on a real client scenario, a final interview, and reference checks. We're aiming to make an offer by mid-November.
Why do you ask for a Loom video?
Because this role is about owning the conversation. A 3–5 minute Loom tells us more about how you communicate than any CV. If you skip it, we won't review the application. That's the first test of ownership.
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